On Wed, Oct 10, 2012 at 04:36:58PM -0500, LinkedIn Customer Support wrote:
> Thread
> ---------------------------------------------------------------
> Response Via Email(Vivi) - 10/10/2012 16:36
> Hi Chad,
> 
> I'm sorry for the delay in my response. In order to look into this further, could you please reply with some additional details below?
> 1. What were you attempting to do?
> 2. What page were you viewing?
> 3. Attach a screenshot

Thank you for your lack of attention to this issue.  The impersonal, 
nonspecific response that is completely irrelevant to the message I 
originally sent -- quoted below -- confirms my suspicions about the 
completely inadequate condition of corporate bureaucracy as the basis for
a business that actually serves the needs of its customers.  As usual, 
bureaucratic organizations such as LinkedIn has become are absolutely 
unsuited to the task of responding to real customer needs, operating on a
push-marketing theory of production rather than responding to market 
demands.  It is for this reason that web-based services like LinkedIn, 
once of significant advantage to its users, has now become yet another 
pointless exercise in time-wasting that only encourages the rapid descent
of productive workers into a morass of time ill-spent, and the complete 
lack of notable help for people in need of employment is a fact 
increasingly noted by the general Internet-using public.

While the frequency of complete strangers with no relevance to my 
professional life at all "inviting" me to join their "networks" for the 
sole purpose of promoting their own scams has increased, the frequency of
people I actually know getting in touch with me on LinkedIn has gradually
declined.  The moment that decline has become effectively zero, I will 
stop visiting LinkedIn altogether, and good riddance; it does no good for
anyone as currently operated, so far as I have seen, and has not done any
good for quite a while.

Keep up the bad work.  Maybe a smaller, more ambitious competitor that 
actually responds to customer needs will displace LinkedIn within the
next two or three years, and serve well in its niche for another three to
five before it, too, becomes a bloated, stinking carcass as LinkedIn has
become.  The sooner the dismal performance of LinkedIn as a helpful 
resource prompts such an upstart competitor, the better.  For the sake of
driving people away faster, please continue handling problems like 
accessibility of email notifications as you already do, by ignoring their
substance and dismissing complaints without even considering the 
consequences.


> 
> I look forward to your response, as it will provide me with a better understanding of how I can help address your specific need.

I rather doubt that.  If anyone was looking forward to addressing my 
specific needs, my original message would have been read closely enough 
to realize that a form letter asking for screenshots of the website is 
completely irrelevant to the problem at hand.

If you find the tone of this email troubling, consider that it might be 
just one more in a series of attempts to draw someone's attention to the
fact that offering HTML-only emails with no recourse for those who avoid
HTML email rendering (for very good reasons) have met with continuing 
failure, and as a result each such attempt has become slightly more 
acerbic than the last.


> 
> Member By Email (Chad Perrin) - 10/04/2012 15:18
> On Thu, Oct 04, 2012 at 01:34:24PM +0000, LinkedIn wrote:
> >   
> > Please view this email with a client that supports HTML
> 
> No.
> 
> By refusing to offer text-only versions of some emails, you are losing
> business from security-conscious users.
> 
> -- 
> Chad Perrin